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Back-Factory

Berlin, Germany - Alexanderplatz Supercharger

There's no cellphone reception in as you're below ground. So for non tesla owners it is difficult to start charging.

Like many others mentioned you need to pay for parking. This added 2€ to my charging costs. Never again!

Absolute Frechheit. Man muss ins Parkhaus fahren und auch noch Gebühren zahlen wenn man laden will. Ab 20€ Einkauf, bei Edeka kann man kostenlos parken. SELBST 30 MINUTEN laden kosten hier 2€ Gebühren. Das muss unterbunden werden. Gleich abbauen. Wenn ich nicht hätte dringend laden müssen, hätte ich es nicht gemacht. In der App oder in Auto kein Hinweis.

Absolutely outrageous! You have to drive into a parking garage and even pay fees if you want to charge. Parking is free at Edeka with a €20 purchase. Even 30 minutes of charging costs €2 here. This has to stop. Remove it immediately. If I hadn't desperately needed to charge, I wouldn't have done it. There was no warning in the app or in the car.

Unklare und unnötige Parkgebühren beim Laden
Heute zum ersten Mal hier geladen. Obwohl wir ausschließlich zum Laden unseres Tesla im Parkhaus waren, mussten wir zusätzlich Parkgebühren bezahlen.
Darauf wird vorher nicht klar hingewiesen – weder in der App noch vor der Einfahrt. Für Tesla-Fahrer ist das ärgerlich, denn Laden ist bereits kostenpflichtig.
Wenn ein Supercharger in einem Parkhaus steht, sollte das Parken während des Ladevorgangs inklusive sein oder zumindest transparent kommuniziert werden. So bleibt leider ein negativer Eindruck.

Unclear and unnecessary parking fees while charging

I charged here for the first time today. Although we were only in the parking garage to charge our Tesla, we had to pay additional parking fees.

This isn't clearly indicated beforehand – neither in the app nor before entering. This is annoying for Tesla drivers, as charging is already subject to a fee.

If a Supercharger is located in a parking garage, parking during the charging process should be included or at least clearly communicated. As it stands, it unfortunately leaves a negative impression.

Not ideal,
Why do i need to pay extra parking when i charge my car.

Diese Abzocker-Ladestationen in Parkhäusern sollten verboten werden. Parkgebühren fürs Laden. Nie wieder.

These exorbitant charging stations in parking garages should be banned. Parking fees for charging. Never again.

Supercharger befindet sich in der Eber -1 im Parkhaus, beim Laden ist 1h kostenlos im Parkhaus. Die Supercharger befinden sich fast direkt an der Ausfahrt vom Parkhaus und fast direkt ein Eingang ins Alexa Shoppingcenter. Die Ladesäulen sind super ausgeschildert.

The Supercharger is located in level -1 of the parking garage; charging is free for one hour. The Superchargers are located almost directly at the exit of the parking garage and near an entrance to the Alexa Shopping Center. The charging stations are very well signposted.

Das Laden von Elektroautos kostet zusätzlich zu den LadeKosten auch noch Parkgebühren, in unserem Fall wurde der Tesla innerhalb von 12 Minuten voll geladen und wir mussten 2 Euro bezahlen, um wieder rauszukommen. 2 Euro für 12 Minuten entspricht einer Parkgebühr von  10  Euro pro Stunde. Der Kassenautomat befindet sich in der Nähe der Aufzüge. Der Kassenautomat ist nicht ausgeschildert, aber die Aufzüge.

Charging electric cars incurs additional parking fees on top of the charging costs. In our case, the Tesla was fully charged within 12 minutes, and we had to pay €2 to leave. €2 for 12 minutes equates to a parking fee of €10 per hour. The payment machine is located near the elevators. The machine itself isn't signposted, but the elevators are.

Berlin, Germany - Alexanderplatz Supercharger

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