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Bogotá, Colombia Supercharger

Terminamos de pagar el carro hace más de dos semanas y no nos lo entregan alegando falta de información en el pago. ( a pesar de los comprobantes bancarios del pago).
Ya todo está ok y nos tienen retenida la entrega, la comunicación es deficiente y los asesores no tienen la capacidad de resolver problemas.
Ahórrense un dolor de cabeza, no es buena idea comprar esta marca.

We finished paying for the car over two weeks ago, and they haven't delivered it, claiming a lack of payment information (despite the bank receipts). Everything is in order, and they're holding up the delivery. Communication is poor, and the sales representatives are incapable of resolving issues. Save yourself the headache; buying this brand is not a good idea.

Muy mala atención de los asesores. Viajé porque tenia una prueba de manejo reservada y me la cancelaron sin dar explicación. Una marca que promete y se jacta por su gestión en linea de todos sus procesos sigue obligando al usuario a dirigirse a hacer sus solicitudes en persona y lo único que recibí fue una respuesta vaga “porque fisicamente fue imposible realizar la prueba”. Un asesor llamado Jose quedó en enviarme un correo que nunca llegó…

The customer service from the advisors was terrible. I traveled because I had a test drive booked, and they canceled it without explanation. A brand that promises and boasts about managing all its processes online still forces customers to go in person to make their requests, and all I received was a vague answer: "because it was physically impossible to conduct the test drive." An advisor named Jose said he would send me an email, but it never arrived…

No atienden después de las 5:30 aunque el horario según los asesores del Tesla dicen que el horario es hasta las 6 pm súper mala atención no dejan entrar para nada. La información está muy mala, arreglen eso o no hagan perder el tiempo,

They don't attend to customers after 5:30 pm, even though the Tesla advisors say they're open until 6 pm. The service is terrible; they won't let you in at all. The information is very poor; fix this or stop wasting our time.

Están mal los horarios. Los asesores dicen que la hora de cierre es a las 6 pero atienden hasta las 5:20 y no dejan entrar a nadie pero ni a mirar. Que mal servicio, ojalá lo mejoren, porque hacen perder el tiempo de las personas.

The hours are wrong. The staff says closing time is 6, but they're open until 5:20 and don't let anyone in, not even to look around. What terrible service! I hope they improve it, because they're wasting people's time.

Sábado 24-enero-2026 según los asesores el horario inicia a las 10:30am.  En la página de Tesla dice que inicia a las 9:00am

Saturday, January 24, 2026, according to the advisors, the schedule starts at 10:30 a.m. The Tesla website says it starts at 9:00 a.m.

Bogotá, Colombia Supercharger

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