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Gerald Kia of Naperville

I just cancelled my membership because the equipment is terrible. Only 3 of the 6 stairmasters work and only 1 of the 4 stationary bikes work properly. They make you pay your membership for the upcoming month even though you are cancelling!! The worker took the exit survey for me as to why I was leaving and gave them 5 stars which is a complete load of crap because why would a cancel a 5 star gym?? Staff is friendly but the equipment is showing signs of over use and there are too many broken machines.

Do not come here. When I first signed up 3 years ago it was great. It’s been slowly declining all the way up until Blink filed for bankruptcy then moved to a franchise model after restructuring. Whoever bought the locations in the area doesn’t care, they’re just milking it for the money.

There has been no hot water (which is actually required BY LAW) at this location for almost a year. For the last year and a half only 2-3 of the stairmasters are operational out of 6 at any given time. Some of the machines are now showing signs of severe wear.

There was a fly infestation a couple months ago…where the locker rooms had literally dozens of dead and living flies in them. The place is barely vacuumed anymore. Save yourself the money and just go to planet fitness, it’s cheaper and probably better kept.

I went to this gym for one year. I liked it because it was close to my house. However, they didn’t have enough equipment, and sometimes I had to wait a long time for the machine I needed to become available. People didn’t clean the machines — I often felt like I was the only one doing it.

The service at the front desk, especially from the female receptionists, was very disappointing. There was one blonde woman working there around 2023–2024 who stood out for her rudeness. They never responded to my greetings, even though I had never done anything to deserve that treatment. At times, it even felt like they were gossiping about the people who came to the gym.

Strangely, these same receptionists were polite and welcoming whenever my husband walked in. 🤔
The male staff were respectful, and the cleaning lady — a kind Mexican woman — was the one person who made me feel seen and welcome.

Despite the negative experience with the front desk women, I still enjoyed going to this gym — mostly because of the location and that one kind staff member.

The gym itself if great. Clean, plenty of machines, free weights. The staff is nice.

My only complaint is the customers. I was using a stepper, super setting with the free weights right next to it and someone came and just started using it. Didn’t ask if she can sub in and there were 5 more steppers right next to it.

The next time I went, I was using the workout area and the SAME CUSTOMER, came and took the 15lb dumbbells is was using. There are plenty other free weights, I don’t know why she couldn’t go get another set.

I didn’t want to bother the staff, but figured if I post it here, she might see it. It takes a second to ask if someone is using something and there’s plenty of equipment there. Don’t be rude.

Great atmospher, friendly staff, well organized,EXTREMELY clean during the week thanks to Adriana  she always has this place spotless!!

Haven't been here in a while due to other gyms closer to me but starting recently coming back still the cleanest gym I've been too!! Clean machines, clean bathrooms always wipes to clean down machines just a great environment.

Gerald Kia Of Naperville

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