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Hanover West Gray

One sneaky practice Blink has is that in addition to a sign up fee and a cancelation fee, there is also a $60 annual fee, so when you factor all of that in, you are paying a minimum of $22 per month for the cheapest membership available.

As result of my 6months experience now, the gym is so nice and clean but one thing I noticed that the customer service has been so poor.

I have been a member here for over two years now. I like the gym overall, it is clean and usually not too packed. However, one issue that I cannot get over is the terrible customer service at the front desk. I am NOT exaggerating when I say I can count on one hand the number of times someone at the desk greeted me or said anything on my way out the door. No, "have a nice day" or "see you next time." They are always too busy being on their phone or see me walk out the door and choose not to speak. I am big on customer service, and I believe you guys need big help on that or new people at the desk. It is very disappointing. Whenever I am spoken to, it has been the same guy every single time. I am not sure of his name but I will definitely find out because I appreciate him. Yesterday was really my last straw it honestly pisses me off. I don't want to assume that this is the problem or even jump to conclusions, however I am usually one of few or the only black person at the gym every time I go. I am not joking that there have been multiple times that I walk in and no one says anything to me at the front desk, but then another person walks in/out right behind me and the front desk person will greet them. I want to feel comfortable and accepted in the gym I attend, so I think its about time I just go elsewhere.

I used to love going to this gym until I had to cancel due to personal reasons. I started receiving charges on my account TWICE a month after cancelling for 2 months before I noticed (I cancelled my membership on February and started being charged again April-May). They charged me $30 twice on April and then $30 once on may 2nd and ANOTHER $64 3 DAYS LATER. Once I noticed the $64 charge that’s when I went into my account and searched up past transactions to where I found the rest of the charges being made after cancelling my membership (I was unaware). I called my bank to dispute the charges and they blocked blink from making any more charges to my account. Be careful with this gym.

I'm a big fan of this location. It's nice that you can view the app on your phone and get an idea of how many people are there at any given time. The staff is extremely friendly and helpful. When you sign up, you get a free consultation from a personal trainer, which is pretty awesome. I took advantage of this offer earlier this week, and learned a lot in one 30 minute session- I even signed up for a few more paid sessions.

If there was one thing they could improve on, it would be nice if they had a bike rack out front.

Hanover West Gray

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