Which email address or phone number did you use?
Sign in has a single Email or phone number field. Enter an email address and a password field appears. Enter a phone number and we text you a 6-digit code instead.
Registering with an email address and registering with a phone number create two separate accounts, even for the same person. If you’re not sure which one you used, search your inboxes for previous Aalto emails to confirm.
Forgot your password?
Only accounts registered with an email address have a password. Accounts registered with a phone number sign in with a code every time.
If you forgot your password, check your password manager. Reset your password if you still can’t find it. Reset links expire after one hour, and you’ll receive a confirmation email once your password is reset.
The message “Incorrect email or password” doesn’t tell you whether an account exists. We show the same message either way. If you aren’t sure the address is right, request a reset. We only send the email to an address we have on file.
Didn’t receive the text message?
Codes are valid for 10 minutes, and your carrier can delay them. Before you request another code:
- Check that the country code and number on screen are yours.
- Check that you have signal and can receive texts while roaming.
- Check the blocked senders and spam filters on your phone.
- Wait for the 30-second countdown, then select Request a resend. You get three resends per attempt.
If we don’t recognize the number, we send you to create an account instead of texting a code. This usually means the number is saved under a different country code, or that you signed up with an email address.
If you changed your phone number or lost your phone, contact support. You can’t move an account to a new number yourself.
Didn’t receive the email?
Reset and verification emails usually arrive within a few minutes. Check your spam folder and any rules or filters in your mail client. On a work address, check whether your organization’s mail security is holding the message. Then request the email again.
Signing in from the iOS or Android app
The apps sign you in on the same Aalto sign-in page, opened in a secure in-app browser. The browser closes as soon as you’re signed in, and it’s the same account you use on the web.
On iPhone, that browser doesn’t share cookies with Safari. You’re asked to sign in even if you’re already signed in to Aalto there.
Still can’t sign in?
Contact support, or email support@aalto.energy.