How can we help?
- Trouble signing in?
Sign in with the email address or phone number you registered with. Email accounts use a password. Phone accounts use a 6-digit code sent by text.
AccountVerification
- Charge Guide points and levels
You earn points for ratings, reviews, photos, edits, and stations you add to the Aalto map. Points move you up through ten Charge Guide levels.
MapsAccount
- Why didn’t my charge start?
Almost every failed start comes down to a few specific messages: a card we couldn’t authorize, a session still open on your account, or the charger never confirming within about two minutes. Find the wording you saw on screen below.
ChargingPayments
- Starting a charge
Pick the stall number printed on the unit and the connector you're using, add a card, then plug in and tap Start charge. Aalto waits up to two minutes for the charger to confirm. On a computer you get a QR code instead, because charging happens on your phone.
Getting startedCharging
- How do I stop my charge session?
Aalto can stop a charge remotely on some networks, but on most there is no Stop button. You end the session at the charger or from your car, and Aalto closes it out and bills you automatically.
ChargingPayments
- Why is my charge slow?
A 350 kW stall almost never delivers 350 kW to your car. How full your battery is, how cold it is and your car’s own limit set the rate you get, and the charger has limits of its own. This is how to tell which one is holding you back, and when slow is worth reporting.
Charging