Aalto is an EV charging platform (aalto.energy). Drivers use the Aalto apps and website to find charging stations and to start and pay for charging. This page describes Aalto’s text (SMS) notification program: who the messages are from, how you opt in and out, and what you can expect to receive.
Overview
Who sends the messages: Aalto Energy, Inc. (“Aalto”).
Who receives them: registered Aalto drivers who have a mobile phone number on their account and who have expressly opted in (see below). Only opted-in drivers receive texts.
Why we send them: to notify you about your own charging session. After a session you start finishes, we text you a confirmation with your receipt; if your vehicle is still plugged in at a station that charges idle fees, we remind you to unplug. These are transactional service messages — typically one message per completed charging session. They are never marketing or promotional.
How to opt in
Opt-in is not automatic and is not tied to signing up. On the active-charging screen in the Aalto web app (aalto.energy) or the Aalto iOS app, you can check a consent box that reads:
“Receive a text when charging is complete” — We’ll text the number on your account when your session finishes. Msg & data rates may apply; msg frequency varies. Reply STOP to opt out, HELP for help.
The box is unchecked by default; you must actively check it to receive texts, and you can uncheck it at any time. It is shown only when you have a phone number on your account. Links to these Consumer Terms of Service and the Privacy Policy are shown next to the box.
Messages you’ll receive
Message frequency varies with how often you charge — typically one message per completed charging session. Example messages:
- Aalto: Charging complete at Whole Foods Market. 24 kWh, $6.40. Receipt: https://aalto.energy/chargeSession/{id}. Reply STOP to opt out.
- Aalto: Charging complete at City Center. Idle fees may apply if plugged in. Receipt: https://aalto.energy/chargeSession/{id}. Reply STOP to opt out.
- Aalto: Charging done at Downtown Garage. Unplug soon to avoid idle fees ($0.40/min). Receipt: https://aalto.energy/chargeSession/{id}. Reply STOP to opt out.
Opt out and help
You can opt out at any time by replying STOP to any message, or by unchecking the box in the app. After you opt out, we stop sending these texts. Reply HELP for help, or contact us at support@aalto.energy. Message and data rates may apply.
Your number and privacy
Your mobile phone number and your text-messaging opt-in and consent are not shared with any third parties or affiliates for marketing or promotional purposes. We use your number only to deliver the messages you opted into (through the messaging providers that help us send them) and as described in our Privacy Policy. See also our Consumer Terms of Service.